Most patients don't come back — not because they hate your clinic, but because nobody reminded them. PatientBack fixes that automatically: the right message, the right channel, the right language, the right time.
每天早上，您的员工面对着数百名逾期患者的名单。您应该先联系谁——两年未来的VIP患者，还是迟到3周的常规清洁患者？没有系统的话，您只能联系想起来的人，而最有价值的患者就这样流失了。
您的接待员给患者打电话。他们不接听。她留下无人收听的语音留言。与此同时，Telegram和WhatsApp消息会在几分钟内被阅读。PatientBack通过正确的渠道发送正确的消息——每天当地时间上午10:00自动发送。
A patient after wisdom tooth surgery needs a follow-up in 3 months, not 6. An orthodontic patient needs a check every 4 months. Sending the same "6-month cleaning" reminder to everyone means wrong timing for most of your patients — missed visits, missed revenue.
| Patient Group | Recall Interval | Priority |
|---|---|---|
| 🔴 Surgery | 90 days (3 months) | Critical |
| 🔴 Periodontics | 90 days (3 months) | Critical |
| 🟡 Orthodontics | 120 days (4 months) | High |
| 🟡 Pediatric | 90 days (3 months) | High |
| 🟢 Cosmetic | 180 days (6 months) | Standard |
| 🟢 Standard | 180 days (6 months) | Standard |
Your clinic serves patients from dozens of countries. A cold template in English sent to a Russian-speaking patient gets deleted. An Arabic patient who gets a message in Arabic feels personally cared for — and books. PatientBack generates every message with Claude AI in the patient's own language, personal and warm — not a template.
94% of new patients check Google reviews before booking. Clinics with 4.8+ stars get 3× more new patients than clinics at 4.2. But asking patients manually feels awkward, and most never remember to do it on their own. PatientBack automates this — and only sends Google links to patients who are actually satisfied.
/setgoogle commandMost dental clinics track payments in separate spreadsheets, or not at all. PatientBack includes a built-in financial module: every payment logged per patient, outstanding debts tracked, total revenue stats, and full history for tax reporting — all in the same dashboard you use for reminders.
更多功能
After marking a patient as post-surgery, PatientBack automatically sends a check-in 24 hours later, then again at 7 days. Patient taps one of four status buttons: All good / Mild pain / Swelling / Severe pain. If the response is concerning, you get an immediate alert.
PatientBack identifies patients who haven't visited in over a year and sends a specially crafted re-engagement message — warmer tone, higher urgency, different wording than a regular reminder. Automatically runs as part of the daily check cycle.
PatientBack tracks each patient's dental insurance expiry date and remaining balance. Sends automatic reminders 30 days before expiry — helping patients use their benefits before they lose them, and filling your calendar with planned procedures.
Link multiple family members to one phone number. PatientBack sends separate reminders for each family member through the same Telegram or WhatsApp conversation. The parent gets one message per child, per appointment — zero confusion.
Import your entire existing patient database from CSV or JSON in seconds. Download the import template, fill it in your existing software (Excel, Google Sheets, any CRM), upload — done. PatientBack shows a preview before committing, so you can catch errors first.
Each clinic gets a unique Telegram deep link. Send it to a patient via SMS, email, or print it on a card. Patient taps → Telegram opens → they're instantly connected to your clinic bot, ready to receive reminders. No app download, no registration form.
Patients can tap "Request Appointment" or "Request Callback" directly inside the Telegram/WhatsApp conversation. All requests appear in your dashboard in real time. You mark them done with one click after calling back.
One click on the "Busy" button pauses outbound reminders — but the bot stays active for incoming patients. Anyone who messages gets an instant auto-reply inviting them to ask a question or request an appointment. The doctor reads the conversation later and books or replies when ready. No patient slips away just because nobody picked up.
Braces patients get reminders every 6–8 weeks for adjustment visits. Children's dental patients receive nudges every 3–4 months. After oral surgery, a check-in goes out automatically at 24 hours and again at 7 days. Each group, the right interval.
每一条患者回复——预约请求、问题或术后更新——都会保存并直接显示在PatientBack的患者卡片中。医生无需切换到Telegram即可阅读和回复。完整对话历史，一个窗口，零漏信息。
成果
"我们的接待员每天要花3小时给患者打电话。现在PatientBack在夜间处理这些。我们早上只需查看已确认的预约。"
"我们的患者是来自15个不同国家的移民。PatientBack用他们的母语发送消息——回复率令人难以置信。改变游戏规则。"
定价
免费试用，准备好后再升级。无长期合同。随时取消。
适合小型诊所
适合成长中的诊所
For dental groups & chains
FAQ
Who is behind PatientBack
Alexei Tsarenko
Founder & CEO, PatientBack · Arad, Israel
"I built PatientBack after watching dental clinics lose patients simply because no one follows up. Every clinic deserves a system that remembers patients — so the team doesn't have to."
info@patientback.comGet started today
Every day without PatientBack is patients who don't come back. Setup takes 3 minutes. First reminders go out automatically.
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