Most patients don't come back โ not because they hate your clinic, but because nobody reminded them. PatientBack fixes that automatically: the right message, the right channel, the right language, the right time.
Every morning your staff faces a list of hundreds of overdue patients. Who do you call first โ the VIP who hasn't been in for 2 years, or the routine cleaning that's 3 weeks late? Without a system, you call whoever you remember, and the most valuable patients slip away.
Your receptionist calls patients. They don't answer. She leaves voicemails that go unheard. Meanwhile, Telegram and WhatsApp messages get read within minutes. PatientBack sends the right message through the right channel โ automatically, every day at 10:00 AM local time.
A patient after wisdom tooth surgery needs a follow-up in 3 months, not 6. An orthodontic patient needs a check every 4 months. Sending the same "6-month cleaning" reminder to everyone means wrong timing for most of your patients โ missed visits, missed revenue.
| Patient Group | Recall Interval | Priority |
|---|---|---|
| ๐ด Surgery | 90 days (3 months) | Critical |
| ๐ด Periodontics | 90 days (3 months) | Critical |
| ๐ก Orthodontics | 120 days (4 months) | High |
| ๐ก Pediatric | 90 days (3 months) | High |
| ๐ข Cosmetic | 180 days (6 months) | Standard |
| ๐ข Standard | 180 days (6 months) | Standard |
Your clinic serves patients from dozens of countries. A cold template in English sent to a Russian-speaking patient gets deleted. An Arabic patient who gets a message in Arabic feels personally cared for โ and books. PatientBack generates every message with Claude AI in the patient's own language, personal and warm โ not a template.
94% of new patients check Google reviews before booking. Clinics with 4.8+ stars get 3ร more new patients than clinics at 4.2. But asking patients manually feels awkward, and most never remember to do it on their own. PatientBack automates this โ and only sends Google links to patients who are actually satisfied.
/setgoogle commandMost dental clinics track payments in separate spreadsheets, or not at all. PatientBack includes a built-in financial module: every payment logged per patient, outstanding debts tracked, total revenue stats, and full history for tax reporting โ all in the same dashboard you use for reminders.
More features
After marking a patient as post-surgery, PatientBack automatically sends a check-in 24 hours later, then again at 7 days. Patient taps one of four status buttons: All good / Mild pain / Swelling / Severe pain. If the response is concerning, you get an immediate alert.
PatientBack identifies patients who haven't visited in over a year and sends a specially crafted re-engagement message โ warmer tone, higher urgency, different wording than a regular reminder. Automatically runs as part of the daily check cycle.
PatientBack tracks each patient's dental insurance expiry date and remaining balance. Sends automatic reminders 30 days before expiry โ helping patients use their benefits before they lose them, and filling your calendar with planned procedures.
Link multiple family members to one phone number. PatientBack sends separate reminders for each family member through the same Telegram or WhatsApp conversation. The parent gets one message per child, per appointment โ zero confusion.
Import your entire existing patient database from CSV or JSON in seconds. Download the import template, fill it in your existing software (Excel, Google Sheets, any CRM), upload โ done. PatientBack shows a preview before committing, so you can catch errors first.
Each clinic gets a unique Telegram deep link. Send it to a patient via SMS, email, or print it on a card. Patient taps โ Telegram opens โ they're instantly connected to your clinic bot, ready to receive reminders. No app download, no registration form.
Patients can tap "Request Appointment" or "Request Callback" directly inside the Telegram/WhatsApp conversation. All requests appear in your dashboard in real time. You mark them done with one click after calling back.
One click on the "Busy" button pauses outbound reminders โ but the bot stays active for incoming patients. Anyone who messages gets an instant auto-reply inviting them to ask a question or request an appointment. The doctor reads the conversation later and books or replies when ready. No patient slips away just because nobody picked up.
Braces patients get reminders every 6โ8 weeks for adjustment visits. Children's dental patients receive nudges every 3โ4 months. After oral surgery, a check-in goes out automatically at 24 hours and again at 7 days. Each group, the right interval.
Every patient reply โ a booking request, a question, a post-surgery update โ is saved and visible directly inside the patient's card in PatientBack. The doctor reads and replies without switching to Telegram. Full conversation history, one window, zero missed messages.
Results
"Our receptionist was spending 3 hours a day calling patients. Now PatientBack handles it overnight. We just see the confirmed appointments in the morning."
"Our patients are immigrants from 15 different countries. PatientBack messages them in their own language โ the response rate is incredible. Game changer."
Pricing
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Perfect for small clinics
For growing clinics
For dental groups & chains
FAQ
Who is behind PatientBack
Alexei Tsarenko
Founder & CEO, PatientBack ยท Arad, Israel
"I built PatientBack after watching dental clinics lose patients simply because no one follows up. Every clinic deserves a system that remembers patients โ so the team doesn't have to."
info@patientback.comGet started today
Every day without PatientBack is patients who don't come back. Setup takes 3 minutes. First reminders go out automatically.
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