PatientBack automatically reaches out to patients who haven't returned — in their language, through Telegram & SMS. No effort. More bookings.
The problem
Patients forget. Life gets busy. They don't feel a personal connection. And most clinics do nothing about it.
You rely on patients to remember to book their next appointment. They won't. And you lose that revenue forever.
Your staff spends hours calling patients who don't pick up. It's inefficient, costly, and demoralizing.
Your patients speak different languages. A generic message in the wrong language gets ignored — or deleted.
Every inactive patient represents thousands in lost lifetime value. Most clinics don't even track it.
The solution
Enter patient name, phone number, and visit date via our admin app or API. Takes 10 seconds.
Claude AI generates a warm, personal reminder in the patient's native language — Telegram detects it automatically.
At the right time, the patient receives a Telegram or SMS message with a one-tap booking button.
Patient taps "Confirm appointment" and your clinic gets an instant notification. Zero manual work.
Features
Every message is crafted by Claude AI — personal, warm, and contextual. Not templates. Real conversation.
Telegram auto-detects the patient's language. Messages sent in Russian, Hebrew, Arabic, Spanish, French and more.
Reach patients on Telegram first. If unavailable — automatic SMS fallback via Twilio to any number worldwide.
Patients confirm appointments with a single button tap. No calls, no back-and-forth, no friction.
Mobile app to manage all patients, track message status, and see which patients responded — all in real time.
Patient data stored securely on your own server. No third-party data sharing. Full privacy control.
Send patients a unique link — they tap it, Telegram opens, and they're connected to your clinic bot instantly.
Messages sent at optimal times. Automated daily runs at 10:00 AM local time. Never annoying, always welcome.
REST API to integrate with any existing dental software — Dentrix, Curve Dental, or your custom system.
Results
Within the first week we got 12 patients to rebook who hadn't been in over a year. The messages feel genuinely personal — patients actually thank us for reaching out.
Our receptionist was spending 3 hours a day calling patients. Now PatientBack handles it overnight. We just see the confirmed appointments in the morning.
Our patients are immigrants from 15 different countries. PatientBack messages them in their own language — the response rate is incredible. Game changer.
Pricing
Start free. Scale when you see results. No long-term contracts.
Get started today
Join clinics worldwide using PatientBack to win back patients automatically. Setup takes 3 minutes. First results within 24 hours.
No credit card required · Cancel anytime · Setup in 3 minutes