One six-month reminder for everyone doesn't suit a patient after surgery or in orthodontic treatment. PatientBack assigns each patient to one of 6 risk groups, counts the interval from the last visit and sends the recall invitation automatically — in the patient's language, through a channel that reaches them.
No credit card required · No EHR integration · Automatic messages on paid plans
Surgery, periodontics and pediatric patients: every 90 days. Orthodontics: every 120 days. Cosmetic and standard: every 180 days. PatientBack counts from the date of the last visit and skips patients who already have a visit booked.
Overdue patients are ranked by days overdue multiplied by the weight of their group — from 6 for surgery to 1 for standard. A surgery patient 30 days overdue ranks above a standard patient 90 days overdue.
Recall invitations go out in the language from the patient's card — 17 languages, prepared in advance for each. In Telegram and WhatsApp they come with “Book” and “Call me back” buttons.
It tracks when each patient is due for the next visit and invites them back at the right moment. In PatientBack, the due date depends on the patient's group and the last visit; if the patient still hasn't booked, the invitation is repeated after the same interval.
No EHR connection is required. Import your patient list from a CSV file or add patients manually, switch on the messages you need and choose their timing. Automatic messages are available on paid plans.
Many systems send reminders only by email or SMS, and often only in English. PatientBack was built for clinics whose patients speak different languages: the language is set for each patient, and every channel uses it.
Messages are prepared in advance for each of 17 languages — patients receive clear, consistent wording rather than a machine translation made on the fly. Every sent message and every reply is kept in the patient's history.
Software that works out when each patient is due for the next visit, based on the last visit and the type of treatment, and sends them an invitation to book.
It works without EHR integration, uses a separate recall interval for each of 6 patient groups, sends messages through Telegram, WhatsApp and SMS in 17 languages, and ranks overdue patients in Smart Queue.
Yes. PatientBack works independently of your practice software (Dentrix, Eaglesoft, Open Dental and others). Export your patient list to a CSV file and import it; automatic recall works on paid plans.
Set up recall without an EHR connection. Start free — no credit card.
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