Patients forget appointments, and bringing them back takes staff time. PatientBack reminds patients 1–3 days before each visit, invites them back for check-ups when they are due and writes to patients who have been away for a long time — through Telegram, WhatsApp and SMS, in each patient's language.
No credit card required · No EHR integration · Automatic messages on paid plans
Once a day PatientBack reminds patients about appointments in the coming days — the clinic chooses 1, 2 or 3 days in advance. The message names the clinic and the date and time of the visit. In Telegram it comes with “Book” and “Call me back” buttons, and requests appear in the dashboard.
Every patient belongs to a risk group with its own interval: 90 days for surgery, periodontics and pediatric patients, 120 days for orthodontics, 180 days for cosmetic and standard. When the interval since the last visit has passed and no visit is booked, PatientBack invites the patient back.
The order of channels is set for each country; if one channel can't deliver, the next is tried. Telegram messages are free for the clinic, WhatsApp and SMS are charged per message from the clinic's balance. Appointment reminders go via Telegram and WhatsApp.
The language is stored in each patient's card, and messages go out in it. Texts are prepared in advance for every language; in WhatsApp, templates approved by Meta are used (Uzbek-speaking patients receive the Russian version there).
PatientBack works on its own. Import your patient list from a CSV file or add patients manually — no connection to your practice software is needed.
Two hours after an appointment marked as a no-show, a patient connected to Telegram gets a message asking if everything is all right, with the clinic's phone number to rebook. A call task appears in your call list.
It is software that contacts patients automatically: before a booked visit, when a routine check-up is due, after a missed appointment. PatientBack does this on schedule, so the front desk doesn't have to call or write to each patient by hand.
No EHR connection is required. Import your patient list from a CSV file or add patients manually, switch on the messages you need and choose their timing. Automatic messages are available on paid plans.
Many systems send reminders only by email or SMS, and often only in English. PatientBack was built for clinics whose patients speak different languages: the language is set for each patient, and every channel uses it.
Messages are prepared in advance for each of 17 languages — patients receive clear, consistent wording rather than a machine translation made on the fly. Every sent message and every reply is kept in the patient's history.
Software that automatically contacts patients before a booked visit — by messenger or SMS — so they don't forget it and can easily ask to book again or to be called back.
No integration is needed: PatientBack works on its own. Export your patient list to a CSV file from your practice software and import it, or add patients manually.
The Free plan covers up to 10 patients and has no automatic messages. Automatic reminders come with the paid plans, which differ by the number of patients; the price for your country is shown on the pricing page. Messages are not limited by the plan: Telegram is free, WhatsApp and SMS are charged per message from the clinic's balance.
Start free — no credit card, no EHR connection. Automatic reminders start when you move to a paid plan.
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