Many patients check WhatsApp sooner than email or voicemail. PatientBack sends appointment reminders, recall invitations, review requests and post-surgery check-ins through the official WhatsApp Business Platform, in each patient's language, and keeps every message and reply in the clinic's history.
No credit card required · No EHR integration · Automatic reminders on paid plans
Each patient card has a language, and WhatsApp messages go out in that language using templates approved by Meta in advance — the same clear wording every time. Patients whose language is Uzbek receive the Russian version in WhatsApp.
Recall and win-back messages carry “Book” and “Call me back” buttons, review requests carry rating buttons, and the post-surgery check-in lets the patient answer “All good”, “Mild pain” or “Need help”. The appointment reminder states the date and time; if the patient writes back, they get an automatic reply with booking buttons. Every tap and reply appears in the dashboard.
The order of channels is set for each country. If a message can't be delivered on one channel — the patient has no Telegram, or WhatsApp fails — PatientBack tries the next one. SMS is used for recall, win-back, review and post-surgery messages where it is available in the patient's country.
They are automatic messages a clinic sends to patients in WhatsApp: a reminder before an appointment, an invitation to come back for a check-up, a request to rate the visit, a check-in after surgery. PatientBack sends them on schedule, so the front desk doesn't have to write each one by hand.
No EHR connection is required. Import your patient list from a CSV file or add patients manually, choose which reminders to switch on, and PatientBack takes care of the rest. Automatic reminders are available on paid plans.
Many systems send reminders only by email or SMS, and often only in English. PatientBack was built for clinics whose patients speak different languages: the language is set for each patient, and every channel uses it.
Messages are prepared in advance for each language, and WhatsApp templates are approved by Meta before they are used — patients receive clear, consistent wording rather than a machine translation made on the fly.
No. PatientBack sends WhatsApp messages through the official WhatsApp Business Platform (Meta Cloud API), using templates already approved by Meta. The cost of each message is deducted from the clinic's balance.
16: English, Russian, Hebrew, Arabic, German, French, Spanish, Ukrainian, Polish, Italian, Portuguese, Turkish, Hindi, Chinese (Simplified), Japanese and Korean. Uzbek-speaking patients receive the Russian version in WhatsApp; in Telegram, messages are available in Uzbek.
Reminders contain the patient's name, the clinic's name and, for appointment reminders, the date and time — no diagnoses or treatment details. They are sent over encrypted connections through Meta's platform. The text of each sent message is kept in the clinic's message history so staff can see what went out. For HIPAA questions specific to your practice, consult your compliance advisor.
Reach every patient on the channel they actually use. PatientBack is free to start — no credit card, no EHR connection.
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