Many no-shows happen simply because a patient forgot. PatientBack reminds every patient before the visit, writes to the patient after a missed appointment and gives your staff a list of whom to call — automatically, in each patient's language.
No credit card required · No EHR integration · Automatic messages on paid plans
PatientBack reminds patients about booked appointments 1, 2 or 3 days in advance — the clinic chooses. The message names the clinic and the date and time, so the patient has time to plan or to ask to reschedule. Each appointment is reminded once.
In Telegram the reminder comes with “Book” and “Call me back” buttons; in WhatsApp the patient can simply reply and gets an automatic answer with the same buttons. Requests appear in the dashboard, and every message is kept in the patient's history.
Two hours after an appointment marked as a no-show, a patient connected to Telegram gets a message asking if everything is all right, with the clinic's phone number to rebook. A high-priority call task appears in your call list.
Usually because they forgot, because the visit was booked weeks ago, or because rescheduling meant calling during working hours. A timely reminder in a messenger the patient already uses, with a way to answer in one tap, removes many of these reasons.
No EHR connection is required. Import your patient list from a CSV file or add patients manually, switch on the messages you need and choose their timing. Automatic messages are available on paid plans.
Many systems send reminders only by email or SMS, and often only in English. PatientBack was built for clinics whose patients speak different languages: the language is set for each patient, and every channel uses it.
Messages are prepared in advance for each of 17 languages — patients receive clear, consistent wording rather than a machine translation made on the fly. Every sent message and every reply is kept in the patient's history.
Once a day, for appointments in the next 1–3 days — the clinic chooses how many days in advance in Settings (one day by default). Each appointment is reminded once.
Appointment reminders go via Telegram and WhatsApp; the order of channels is set for each country. Telegram is free for the clinic, WhatsApp is charged per message from the clinic's balance.
When the appointment is marked as a no-show, a high-priority call task appears in the call list, and two hours later a patient connected to Telegram gets a message with the clinic's phone number to rebook.
Every missed appointment is an empty chair. Start free — no credit card, no EHR connection.
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