Terms of Service

Last Updated: May 2, 2026

1. Acceptance of Terms

By accessing or using PatientBack, you agree to be bound by these Terms. If you are using the service on behalf of a dental clinic or other entity, you represent that you have the authority to bind that entity to these terms.

2. Description of Service

PatientBack provides automated patient reminder and retention tools via WhatsApp, Telegram, and SMS. The service is provided as a technical platform for communication management.

3. Medical Disclaimer

PatientBack is a communication tool only. We do not provide medical advice, diagnosis, or treatment. We are not a healthcare provider. The content of all messages is determined and sent by the Clinic. PatientBack shall not be liable for any clinical decisions, missed treatments, or health outcomes related to the use of the service.

4. Clinic Responsibilities & Data Consent

The Clinic is the "Data Controller" and is solely responsible for:

Obtaining explicit, valid consent from patients to be contacted via WhatsApp, Telegram, or SMS.
Ensuring that the transfer of patient data to PatientBack complies with all applicable laws (including HIPAA, GDPR, or local regulations).
The accuracy and legality of the phone numbers and data uploaded to the system.
Compliance with Platform Rules: The Clinic agrees to abide by the Terms of Service of third-party platforms, including but not limited to the WhatsApp Business Policy and Telegram Terms of Service.

5. Limitation of Liability

To the maximum extent permitted by law, PatientBack is provided "AS IS". We are not liable for:

Technical failures or account bans/blocks by third-party platforms (WhatsApp/Meta, Telegram, or SMS gateways).
Indirect, incidental, or consequential damages (loss of profit or data).
Liability Cap: Our total liability for any claim shall not exceed the total amount paid by the Clinic to PatientBack during the six (6) months immediately preceding the event giving rise to the claim.

6. Intellectual Property

All software, algorithms, designs, and branding associated with PatientBack are the exclusive property of Juxano, Inc., a Delaware corporation, operating as PatientBack. You are granted a limited, non-exclusive license to use the service for your clinic's internal business purposes.

7. Termination

We reserve the right to suspend or terminate your access immediately, without notice, if we suspect the service is being used for spamming, unauthorized marketing, or any violation of the WhatsApp Business Policy or other platform rules.

8. Governing Law & Jurisdiction

These Terms shall be governed by the laws of the State of Delaware, USA. Any legal action shall be brought exclusively in the state or federal courts located in Delaware. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

9. Contact Us

Questions? Contact: info@patientback.com