Every clinic has patients who came once and never returned — often simply because nobody followed up. PatientBack notices when a patient is overdue, invites them back, and sends a separate win-back message to those who still haven't come a year later.
No credit card required · No EHR integration · Automatic messages on paid plans
Every day PatientBack checks each patient: when the interval of their group (90, 120 or 180 days) has passed since the last visit and no visit is booked, the patient is overdue. Smart Queue ranks overdue patients by days overdue and group weight.
If a patient hasn't come back within a year of the recall invitation, PatientBack sends a separate win-back message with “Book” and “Call me back” buttons, in the patient's language. It repeats once a year while the patient stays away.
No campaigns, sequences or contact lists to set up. Switch on the message types you need in Settings — PatientBack selects the patients every day.
It means contacting patients who have stopped coming and encouraging them to book again. PatientBack does it in two steps: a recall invitation when the patient is overdue, and a separate win-back message if they still haven't come a year later.
No EHR connection is required. Import your patient list from a CSV file or add patients manually, switch on the messages you need and choose their timing. Automatic messages are available on paid plans.
Many systems send reminders only by email or SMS, and often only in English. PatientBack was built for clinics whose patients speak different languages: the language is set for each patient, and every channel uses it.
Messages are prepared in advance for each of 17 languages — patients receive clear, consistent wording rather than a machine translation made on the fly. Every sent message and every reply is kept in the patient's history.
Contacting patients who haven't visited for a long time to encourage them to book again. Automatic reactivation does this without staff having to track who is overdue.
It depends on the group: 90 days after the last visit for surgery, periodontics and pediatric patients, 120 days for orthodontics, 180 days for cosmetic and standard. The win-back message follows a year after the recall invitation if the patient still hasn't come.
It depends on your patients and channels, so we don't promise a number. Replies and requests from every message are visible in the dashboard, so you can see the result for your own clinic.
Your lost patients are still reachable. Start free — no credit card, no EHR connection.
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