PatientBack gives every dental clinic its own Telegram bot. Patients connect once with a QR code or link — and receive automated recall reminders, appointment confirmations, and winback messages forever. No per-message fees. No app download. 16 languages.
No credit card required · No EHR integration · Setup in 3 minutes
When you register, PatientBack creates a dedicated Telegram bot for your clinic. You share the bot link or QR code with patients — via reception, appointment card, or SMS.
Patient clicks the link → Telegram opens → they tap Start. No registration, no form, no app download beyond Telegram. The bot matches them to their patient record automatically.
Every day at 10:00 AM, PatientBack identifies patients due for recall and sends personalized messages via their Telegram bot — in their language, with their name and clinic details.
"Book me in for next week 👍" — replies appear in the PatientBack dashboard in real time. Every conversation is saved per patient. Staff can reply manually when needed.
| Feature | ✈️ Telegram | 📱 SMS | |
|---|---|---|---|
| Cost per message | Free | ~$0.005–0.05 | $0.01–0.08 |
| Open rate | ~95% | ~90% | ~35% |
| Patient setup required | One-time QR scan | None | None |
| Two-way conversation | ✓ Full chat history | ✓ Limited | ✗ One-way only |
| Reply buttons | ✓ Inline keyboard | ✓ Quick replies | ✗ Text only |
| Rich media support | ✓ Images, docs, buttons | ✓ Images | ✗ Text only |
| Works in PatientBack | ✓ Primary channel | ✓ Fallback | ✓ Last resort |
PatientBack uses all three channels automatically — Telegram first, WhatsApp fallback, SMS last resort.
Each clinic gets its own branded Telegram bot with a unique link and QR code. Patients who connect see your clinic name in every message — building trust and recognition.
PatientBack generates every Telegram message with Claude AI in the patient's own language — Russian, Hebrew, Arabic, English, and 12 more. Not a translation. A genuinely personal message.
Unlike SMS, Telegram supports a full chat history per patient. Replies, questions, booking requests — all visible in the PatientBack dashboard. Staff can jump in anytime.
Every patient reply is logged instantly. Confirmation → appointment marked confirmed. "Call me back" → alert to staff. Opt-out → patient flagged in dashboard. All automatic.
If a patient hasn't connected to Telegram, PatientBack automatically switches to WhatsApp. If no WhatsApp, SMS via Twilio. Every patient is reachable — no manual routing.
Going on vacation or closing for a holiday? One click activates Busy Mode — all outbound Telegram messages pause. Any patient who messages gets an auto-reply that you're temporarily closed.
SMS was the default for dental reminders for years — but SMS has a major problem: patients are flooded with promotional texts and many ignore unknown numbers. Email has a 20% open rate on a good day. Telegram, by contrast, has a ~95% open rate and is the primary messaging app for millions of patients across Russia, Israel, Ukraine, the Middle East, and Eastern Europe.
For dental clinics serving immigrant communities — common in the US, Canada, Germany, Israel, Brazil, and the UK — Telegram reminders in the patient's native language are significantly more effective than English SMS.
PatientBack doesn't force you to choose one channel. The system automatically selects the best available channel for each patient:
This means 100% of your patients are reachable, regardless of which app they use — without any manual routing decisions from your staff.
Each clinic gets a unique Telegram bot. Patients connect by scanning a QR code or clicking a link — no app download required beyond Telegram itself. Once connected, they receive automated reminders, can confirm appointments with one tap, and send questions directly to the clinic.
Yes — Telegram messages have no per-message cost, unlike SMS which charges per recipient. This makes Telegram the most cost-effective channel for high-volume dental reminder campaigns. PatientBack uses Telegram as the primary channel and falls back to WhatsApp or SMS only when needed.
PatientBack automatically falls back to WhatsApp if the patient hasn't connected via Telegram, then to SMS via Twilio as a universal last resort. Every patient is reachable regardless of which app they use.
Yes. Patients reply directly inside Telegram — "Book me in", "Not now", "Call me back". All replies are logged in the PatientBack dashboard and can trigger staff alerts. The full conversation history is visible per patient.
Setup takes 3 minutes. No EHR integration. No credit card. First reminders go out automatically.
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