Patients connect once through your clinic's link to the PatientBack bot — and then receive appointment reminders, recall invitations and other messages in Telegram, in their own language, and can reply right there. Telegram messages cost the clinic nothing.
No credit card required · No EHR integration · Automatic messages on paid plans
Every clinic has its own link to the PatientBack Telegram bot. Share it at reception, on appointment cards, on your website or printed as a QR code.
The patient opens the link, taps Start and confirms their phone number with one button — the bot links them to their card in your clinic.
Once a day PatientBack sends the messages that are due — appointment reminders, recall invitations, review requests and others — with the patient's name and your clinic's name.
Button taps and messages from the patient appear in the dashboard and in the patient's history. Staff can reply from the patient card.
| ✈️ Telegram | 📱 SMS | ||
|---|---|---|---|
| Cost for the clinic | Free | Per message, from the balance | Per message, from the balance |
| What the patient needs to do | Connect once via your link | Nothing | Nothing |
| Message text | Prepared for each language | Templates approved by Meta | Short plain text |
| Reply buttons | ✓ In the message | ✓ In most templates | ✗ Reply with a number |
| Appointment reminders | ✓ | ✓ | ✗ |
| Replies in the dashboard | ✓ | ✓ | ✓ Reviews and post-surgery check-ins |
The order of channels is set for each country: if one channel can't deliver, PatientBack tries the next.
Each clinic has its own link to the PatientBack bot. Every message names your clinic, so patients know who is writing.
The language is set in the patient's card, and every Telegram message goes out in it. Texts are prepared in advance for each language — not translated on the fly.
Patients can write to the clinic in Telegram; their messages appear in the dashboard and in the patient's history, and staff can answer from the patient card.
“Book” and “Call me back” taps become requests in the dashboard; review ratings and answers after surgery are saved in the patient's card. A patient can decline review requests with one tap.
If a patient isn't connected to Telegram, PatientBack tries the next channel set for the country — WhatsApp, then SMS where it is available.
When the clinic is closed or busy, patients who write in Telegram get an automatic reply saying so — outside working hours automatically, or at any time with one switch.
For many patients Telegram is their main messenger — in Uzbekistan and Ukraine, and among Russian-speaking patients in many countries. A message from the clinic arrives in the same app as messages from family, with buttons to answer right away.
For the clinic, Telegram has no per-message cost, so reminders, recall invitations and replies don't draw on the balance.
PatientBack uses the channels in the order set for the patient's country. A patient connected to Telegram gets messages there; others are reached through WhatsApp and, for recall, win-back, review and post-surgery messages, through SMS where it is available.
The clinic shares its link to the PatientBack bot. The patient opens it, taps Start and confirms their phone number. After that they receive reminders in Telegram, can answer with buttons and can write to the clinic.
Yes: PatientBack charges nothing for Telegram messages. WhatsApp and SMS are charged per message from the clinic's balance, at the rate for the patient's country.
PatientBack tries the next channel set for the patient's country — WhatsApp, and SMS where it is available. Appointment reminders go via Telegram and WhatsApp.
Yes. Patients tap buttons such as “Book” or “Call me back”, or simply write a message. Everything appears in the dashboard and in the patient's message history.
No EHR integration, no credit card. Automatic messages start on a paid plan.
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