Terms of Service

Last Updated: August 31, 2026

1. Acceptance of Terms

By accessing or using PatientBack, you agree to be bound by these Terms. If you are using the service on behalf of a dental clinic or other entity, you represent that you have the authority to bind that entity to these terms.

2. Description of Service

PatientBack provides dental clinics with software for patient reminders, recall and reactivation via WhatsApp, Telegram and SMS, together with scheduling, treatment planning, document generation and automated analysis of dental X-ray images. The service is provided as a software platform; how it is used with patients is decided by the Clinic.

3. Plans, Payment and Message Balance

Subscription. Paid plans are billed monthly in advance through our payment processor, at the prices shown on our pricing page, plus any applicable taxes. Your subscription renews automatically each month until cancelled.
Cancelling. You can cancel at any time from the billing portal. Your plan stays active until the end of the period you have paid for; we do not charge again after that. Fees already paid are non-refundable except where the law requires otherwise.
Changing plans. Upgrades take effect immediately with a prorated charge; downgrades take effect at the end of the current billing period.
Message balance. WhatsApp and SMS delivery is paid from a separate prepaid message balance and is not included in the subscription fee. If you cancel your plan, your remaining balance is preserved — it does not expire — and becomes available again when you resume a paid plan. If you close your account, we will refund the remaining balance on written request.
Plan limits. Each plan includes the limits shown on the pricing page (such as the number of patients). We may decline actions that exceed your plan's limits until you upgrade.

4. Medical and AI Disclaimer

PatientBack is a software technology provider and is not a healthcare provider, dental professional, medical practitioner, or emergency service. PatientBack does not provide medical advice, diagnosis, treatment, or clinical recommendations. The content of messages sent to patients is determined and sent by the Clinic. Any clinical or patient-facing content generated or assisted by the service is provided as a technological aid and must be reviewed and approved by an appropriately qualified healthcare professional before being relied upon for clinical purposes.

Any automated analysis of dental X-ray images is intended solely as decision-support software for qualified dental professionals. Such analysis may be incomplete, inaccurate, delayed, or incorrect and may produce false-positive or false-negative results. It may fail to identify relevant findings or identify findings that are not present.

The Clinic and its qualified healthcare professionals remain solely responsible for reviewing the original clinical information and images, exercising independent professional judgment, making diagnoses, determining treatment, obtaining informed consent where required, and monitoring the patient's condition. The service must not be used as the sole basis for any diagnosis, treatment decision, emergency decision, or decision to delay or discontinue medical or dental care.

PatientBack does not guarantee any particular clinical outcome and shall not be responsible for clinical decisions or outcomes made by the Clinic or its healthcare professionals, except to the extent liability cannot lawfully be excluded.

5. Clinic Responsibilities & Data Consent

How we handle personal data is described in our Privacy Policy. For clinics that require it, a Data Processing Addendum is available on request at info@patientback.com.

The Clinic is the "Data Controller" and is solely responsible for:

Obtaining explicit, valid consent from patients to be contacted via WhatsApp, Telegram, or SMS.
Ensuring that the transfer of patient data to PatientBack complies with all applicable laws (including HIPAA, GDPR, or local regulations).
The accuracy and legality of the phone numbers and data uploaded to the system.
Compliance with Platform Rules: The Clinic agrees to abide by the Terms of Service of third-party platforms, including but not limited to the WhatsApp Business Policy and Telegram Terms of Service.

6. Customer Indemnification

The Clinic agrees to defend, indemnify, and hold harmless PatientBack, Juxano, Inc., and their respective officers, directors, employees, contractors, and affiliates from and against any third-party claims, demands, actions, damages, losses, liabilities, costs, and reasonable attorneys' fees arising out of or relating to:

(a) the Clinic's use of the service or patient data in violation of these Terms or applicable law;
(b) communications sent to patients at the Clinic's direction or on the Clinic's behalf;
(c) the Clinic's failure to obtain any consent, authorization, notice, or other legal basis required for communications or processing of patient data;
(d) the Clinic's clinical decisions, diagnosis, treatment, or failure to provide appropriate medical care;
(e) information, content, instructions, or data supplied by the Clinic; or
(f) the Clinic's violation of any third-party platform terms or applicable law.

This section does not apply to the extent that a claim is finally determined by a court or arbitrator to have resulted from PatientBack's gross negligence, willful misconduct, or violation of applicable law.

7. Limitation of Liability

To the maximum extent permitted by applicable law, the service is provided on an "AS IS" and "AS AVAILABLE" basis. PatientBack does not warrant that the service will be uninterrupted, error-free, or available at all times. PatientBack is not liable for technical failures or account bans or blocks imposed by third-party platforms (WhatsApp/Meta, Telegram, or SMS gateways).

To the maximum extent permitted by law, PatientBack shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, business opportunities, goodwill, anticipated savings, or data, arising out of or relating to the service or these Terms, even if PatientBack has been advised of the possibility of such damages.

To the maximum extent permitted by law, PatientBack's aggregate liability arising out of or relating to the service or these Terms shall not exceed the total fees actually paid by the Clinic to PatientBack during the six (6) months immediately preceding the event giving rise to the claim.

The limitations in this section apply regardless of the legal theory asserted, including contract, tort, negligence, strict liability, or otherwise, and apply even if any limited remedy fails of its essential purpose.

8. Intellectual Property

All software, algorithms, designs, and branding associated with PatientBack are the exclusive property of Juxano, Inc., a Delaware corporation, operating as PatientBack. You are granted a limited, non-exclusive license to use the service for your clinic's internal business purposes. All data the Clinic uploads remains the Clinic's.

9. Termination

We reserve the right to suspend or terminate your access immediately, without notice, if we suspect the service is being used for spamming, unauthorized marketing, or any violation of the WhatsApp Business Policy or other platform rules. On termination for such violations, prepaid fees are not refunded to the extent the law allows.

10. Governing Law & Jurisdiction

These Terms shall be governed by the laws of the State of Delaware, USA. Any legal action shall be brought exclusively in the state or federal courts located in Delaware. The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

11. Contact Us

Questions? Contact: info@patientback.com

Juxano, Inc., a Delaware corporation, 1908 Thomes Avenue, STE 12683, Cheyenne, WY 82001, USA